Refund and Returns Policy

1. General Overview

At Brookshop we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the terms set out below.

2. Eligibility for Returns

2.1 Conditions

• The item must be unused, in its original packaging, and in the same condition as when delivered.
• A valid proof of purchase (order number or receipt) must be provided.
• Returns must be initiated within 30 calendar days from the date of delivery.

2.2 Non‑eligible Items

• Personalized, custom‑made, or perishable goods.
• Products marked as final sale.
• Items that have been altered, damaged, or used beyond normal inspection.

3. Return Process

3.1 Initiating a Return

To start a return, contact our Customer Support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2 Shipping the Return

Once your request is approved, we will issue a prepaid return label (where applicable) or provide instructions for shipping the item back to us. You are responsible for ensuring the package is securely sealed and properly addressed.

4. Refunds

4.1 Refund Method

Refunds will be processed to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement, depending on your bank.

4.2 Refund Amount

• Full purchase price, including taxes, will be refunded for eligible returns.
• Original shipping charges are non‑refundable unless the return is due to an error on our part.
• If a prepaid return label was provided, the cost of the label will be deducted from the refund.

5. Exchanges

Exchanges are handled as a separate order. If you wish to exchange an item, follow the return process for the original product and place a new order for the desired item.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the delivered items promptly and report any issues within the specified time frame.
• Package returned items securely to prevent damage during transit.

7. Legal Disclaimer

Brookshop reserves the right to amend this Refund and Returns Policy at any time without prior notice. This policy does not affect any statutory rights you may have under applicable consumer protection laws.

8. Contact Information

If you have questions regarding this policy, please reach out to us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: Brookshop, 123 Main Street, Anytown, USA